Your privacy is very important to us and we strongly believe that you deserve the utmost respect when it comes to the privacy of your personal information. LendStreet does not sell your data to third parties.
We only share your data with other third parties that are involved in the process of providing the services that you request, such as debt-settlement companies, credit bureaus, customer service providers, collection agencies, and companies that provide services on our behalf as may be necessary.
We collect personal and financial information from you while you use the site, and most of this collection occurs during the application process. Some information is required and some is optional. We always let you know which is which. Additional information may be gathered during your subsequent use of the site, whenever you choose to provide it.
Certain personal information must be supplied during the borrower application and registration processes, as indicated below, in order to:
When you register as a borrower, we may use this information to request a consumer report from a consumer-reporting agency to determine your creditworthiness as well as to assess your overall financial situation. We will also use your required and optional information to facilitate activities and transactions that need to occur during the lending process, such as:
In addition, we gather names and email addresses of people who contact us through our web site with questions about our company or lending/borrowing operations. We collect this information for the sole purpose of responding to such inquiries.
Finally, we (and/or our service providers) collect information about your computer and your visits to our web site, such as your IP address, geographical location, browser type, referral source, length of visit, and page views through the use of log files. We (and/or our service providers) use this aggregated information in the administration of our web site to improve its usability and to evaluate the success of particular marketing/advertising campaigns, search engine optimization strategies and other marketing activities. We (and/or our service providers) use non-identifying and aggregated information to help optimize our web site based on the needs of our users.
We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
At LendStreet, we are committed to maintaining the security and confidentiality of your personal and financial information. We maintain physical, electronic, and procedural safeguards that meet or exceed industry standards.
We protect your sensitive account information by storing it in an encrypted database. We control access to this information via secure web pages, and limit access to only those employees or third parties on a need-to-know basis. We do not allow visibility to Social Security numbers and bank account information via the web site.
We employ firewalls and other security technologies to protect our servers from external attack. We enable our servers with Secure Socket Layer (SSL) technology to establish a secure connection between your computer and our servers, creating a private "conversation" that cannot be viewed or accessed by other parties. We test our systems regularly to ensure that our security mechanisms are up to date.
The security of your account also depends on the protection of your LendStreet password. You should not share this password with anyone. We have developed procedures for recovering your password that do not require you to send us your password via email or give it out over the phone. If you ever receive an email requesting that you enter your email address and/or user name and password, please confirm that you are on a web site with a URL beginning with https://www.lendstreet.com.
Federal and state regulations may require that we maintain and report aggregate demographic information on members who participate in transactions. We may also maintain information, including personally identifiable information of our members, for a period of seven years or more in accordance with federal and state laws.
LendStreet does not sell or rent your information to third parties or marketing firms. We do send communications to you periodically to notify you of status or events related to your participation in our community.
LendStreet will send you email notifications from time to time, and these are required elements of your transactions on our web site, such as confirmations of particular actions you have taken. These required notices are sent typically to notify you of a change in status such as when you are confirmed as a borrower, or for legal or security purposes. For example, certain notifications are sent for your own protection to ensure that no one can make a change to your account without your knowledge, such as confirming the addition of a new email address or linked external bank account. These notifications are sent to you so that you can be assured that no one is making changes to your account without your knowledge. In other cases, these notifications involve changes to various legal agreements or site policies. Generally you may not opt out of these service-related emails.
You will also receive progress updates on the status of loan requests. We may also send you responses to emails you send us, if appropriate or applicable. From time to time, we will also send user surveys, requests for user feedback regarding user experience and site operations or marketing offers from us or from us on behalf of our marketing partners. The completion of these surveys or requests for feedback or acceptance of any offer is strictly voluntary. If you do not wish to receive these offers, surveys or user feedback emails, please opt out from any offer email you receive from us.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
LendStreet may be compelled to share personal information with law enforcement, government officials, or other third parties in the event of a subpoena, court order or similar legal procedure, or when LendStreet believes in good faith that the disclosure of personal information is necessary to investigate fraud or violations of our user agreement.
As technologies, laws, and user needs change, our site and its features will also change. This policy may be updated from time to time as such needs dictate, and we will always communicate these changes to you by posting them on this web site and/or by notifying you via email in the event of any substantive or material changes.
For additional information, or if you have any questions regarding this policy or the privacy practices at LendStreet, please submit your questions or comments directly via email to email@example.com. Any personal information you submit will be used solely to respond to your requests.
You can also send questions or comments to:
When you are no longer our customer, we continue to share your information as described in this notice.
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
We collect your personal information, for example, when you:
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Federal law gives you the right to limit only:
State laws and individual companies may give you additional rights to limit sharing.
Companies not related by common ownership or control. They can be financial and non-financial companies.
A formal agreement between non-affiliated financial companies that together market financial products or services to you.